General conditions for products
The purpose of these General Conditions of Use and Contract is to regulate the commercial transactions that take place between the Owner and the Users. The purchase of any of the products offered implies acceptance, without reservation of any kind, of each and every one of these general conditions of use.
Responsibility of the Owner
The products presented on the Site comply with Italian law. Without prejudice to cases of fraud or gross negligence, the Owner shall not be liable for any damages that may result from interferences, omissions, interruptions, computer viruses, failures or disconnections in the operational functioning of this electronic system or in the users' computer equipment or apparatus, due to causes external to the Owner, which prevent or delay the provision of services in other electronic systems, nor for the impossibility of providing service or allowing access for reasons not attributable to the Owner due to the user, third parties, or force majeure.
Obligations of the User
In general, the User undertakes to comply with these general conditions of use and to always operate in accordance with the law, morality and the requirements of good faith, acting with due diligence and refraining from using the website in any way that may impede, damage or deteriorate its normal operation, the goods or rights of the Owner, its suppliers, and the rest of the users or third parties in general. The User expressly undertakes to allow delivery of the order by providing a "delivery address" to which the requested product can be delivered at the usual time of delivery of the goods. The User also expressly acknowledges and accepts that in the event of a breach of this obligation, the Controller shall have no liability for the delay or impossibility of delivery of the goods requested by the User, and reserves the right to cancel the purchase made.
The Owner reserves the right at any time and unilaterally to change the price of the products and services offered through its website. In any case, the owner guarantees the customer that the price indicated at the time of placing the order will not be subject to subsequent changes. In order to place an order, it is necessary to connect to the Website, select the desired product and then fill in the electronic form, following the instructions indicated therein.
Sending the product
Once the purchase has been completed, the User will automatically access a confirmation page and will receive an email containing all the specifications of the product purchased with its order number. The products will be sent to the shipping address provided by the User in the delivery data form. The shipping costs will be specified and legible. The User acknowledges and accepts that by finalising the purchase he/she gives his/her express consent for the Controller to provide his/her details to the company responsible for delivering the purchased product. Generally the products are shipped within 5 working days from the completion of the order. In any case, the Owner undertakes to deliver the goods to the User without delay and at the latest within thirty days from the date of conclusion of the contract as provided for in Article 61 of the Consumer Code.
Many of our products have large volumes and are often directly proportional to their cost. For this reason, it is very difficult for us to offer a free shipping service. Generally, we bear part of the cost of the courier for each shipment, while the buyer is charged for part of the cost.
Payment and proof of purchase
The form of payment is by credit card, bank transfer or PayPal. In the event that the TPV communicates the rejection of the card, the purchase order will be automatically cancelled, informing the customer of this cancellation online. Similarly, if the bank transfer is not received within 5 working days of the registration of the order, the purchase order is automatically cancelled and the customer is informed online of this cancellation. For payments made with foreign cards, the issuing bank must comply with the Secure Electronic Commerce Security Protocol (CES). Payments with cards that do not meet this requirement are not permitted. The communication that the User receives by email once the purchase has been confirmed is valid as proof of purchase and for the purposes of the manufacturer's guarantee. Notwithstanding the foregoing, an invoice may be requested, during and no later than the purchase process, indicating the data that will be required for the issuance of the same. The User acknowledges and expressly accepts that once the purchase process has been completed, it will not be possible to request an invoice.
Withdrawal, refund and product availability policy
Pursuant to and for the purposes of Article 52 of the Consumer Code, the User has the right to withdraw from the contract within 14 days of delivery of the goods, under penalty of forfeiture. In order to exercise the right of withdrawal, the User must inform the Controller of his decision to withdraw from this contract by means of an explicit declaration (e.g. letter sent by post, fax or e-mail). In order to comply with the withdrawal period, it is sufficient for the User to send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period. If the User withdraws from this agreement, the Controller shall reimburse the User for all payments he has made to the Controller, including the costs of delivery (except for additional costs resulting from the User's choice of a type of delivery other than the least expensive type of standard delivery offered by the Controller), without undue delay and in any event no later than 14 days after the day on which the Controller has been informed of the User's decision to withdraw from this agreement. Such refunds shall be made using the same means of payment as was used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any event, the Controller guarantees that the User shall not incur any costs as a result of such refund. The refund may be suspended until receipt of the goods or until the consumer has demonstrated that he has returned the goods, whichever is the earlier. If you withdraw from this contract, you must return the goods to the trader without undue delay and in any event within 14 days from the date on which you informed the trader of your decision to withdraw. The deadline is met if the User returns the goods before the expiry of the 14-day period. The User shall bear the direct cost of returning the goods. The User expressly acknowledges and accepts that the integrity of the goods to be returned is an essential condition for the exercise of the right of withdrawal. The User, in any case, is responsible for any decrease in the value of the goods resulting from any handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods. In no case may the right of withdrawal apply to goods made to measure and clearly personalised.
Pursuant to Articles 130 et seq. of the Consumer Code, the Owner is liable for any lack of conformity existing at the time of delivery of the goods, provided that the defect becomes apparent within two years of delivery of the goods. Within this peremptory term, the User has the right to request the restoration, free of charge, of the conformity of the goods by means of repair or replacement or an appropriate reduction in the price or termination of the contract. The consumer may ask the seller, at his discretion, to repair the goods or to replace them, free of charge in both cases, unless the remedy requested is objectively impossible or excessively expensive compared to the other. The report of non-conformity of the goods must necessarily be received within the peremptory term of 2 years from delivery of the goods. The User shall forfeit the guarantee if he does not report the lack of conformity to the Owner within two months from the date on which he discovered the defect.
Online dispute resolution for consumers
The consumer residing in Europe should be aware that the European Commission has set up an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve out of court any disputes relating to and/or arising from contracts for the sale of goods and services concluded online. Consequently, if the User is a European citizen, he or she may use this platform to resolve any dispute arising from the online contract concluded with the Controller. The platform is available at the following link (http://ec.europa.eu/consumers/odr/). The Controller is available to answer any questions sent by email to the email address published in this document.